Here We Go Again! I Have to Write Another Letter
Here we go again. I have posted previous articles about I have to write letters to companies that try to screw me (see Related Articles links below). Below is another example of an issue I had which caused me to write a letter to get the problem resolved.
I had an issue with a company (that will remain nameless) that promised to refund me $1,462.94 for poor service. I was happy to get the refund because on several occasions I contacted them to inform them of the problem. They initially stated their was no problem. I then sent data showing the problem and requested a refund. A couple days later they responded saying they found the problem as a result of my feedback and would refund me $1,462.94. I was happy with that and agreed to the offer.
However, a few days later when I contacted them and asked when will the refund be sent, the rep. told me it was changed to $727.80 by management. I was furious! I then sat down and wrote the letter below. After emailing the letter, the rep. responded within ½ hour that the $1,462.94 will be paid. Management had changed their mind again. I wonder why!
———————————————————————————————-
P. Birmingham
XXXX XXXXX XXX
XXXXXXXX, XX XXXX
XXX-XXX-XXX
February 23, 2010
Dear XXXXXX XXXXXXXX,
Please forward this letter to the person responsible for not refunding me the $1,462.94 that was agreed upon between XXXXXXX and me per your email sent to me on February 19, 2010 which stated: “Hi Patrick, I was able to get back a number from management. After looking at your documents, they are willing to refund a total of $1,462.94. Please reply to this email to confirm that amount. Thanks”. I agreed to the amount via a reply email.
I think it’s very poor customer service to inform me that a problem was found as a result of feedback from me and then to inform me days later that I will only be refunded ½ my money. This is totally unacceptable!
I have wasted a lot of time, energy and money trying to identify and fix the problem. I made several phone calls, sent several emails with data showing why I thought many of the XXXXXX I purchased were XXXXXX. At first I was told there was no problem and was given suggestions on how to XXXXXXX XXXX XXXXX which didn’t work and resulted in me spending more money for XXXXXX XXXXXX.
I was finally delighted that the problem was found as a result of my feedback, the problem would be fixed and I would be refunded $1,462.94 for XXXXXXX XXXXXX I paid for.
I am requesting the full refund of the $1,462.94 that was agreed upon. I do plan to use XXXXXXX (if things are fixed) and I’m certain I’ll spend thousands of dollars with XXXXXXXXX over the next several weeks/months/years.
If the promised refund isn’t given I will write your C.E.O. (XX. XXXX XXXXXX) and C.O.O. (Mr. XXXXXX X. XXXXXX) a letter of my dissatisfaction!
Sincerely,
_________________
P. Birmingham
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