Several months ago I wrote a post titled “Can’t Get Help with a Problem, then Write the CEO“.   I also wrote a post titled “What to do if Immunization is Not Covered by Health Plan“.  Both these posts were about problems I had with a company and how writing a letter to the C.E.O. or the person in charge got things resolved. 

Here is another example of an issue I had with a company.  The person I was communicating with wouldn’t help me so I decided to write the C.E.O. a letter for resolution.  I will not go into details because the letter listed below will explain everything.  However, the letter worked because today I got my check for $54.77. 

——————————————————————

P. Birmingham
XXXX XXXXX XX
XXXXXXXX, XX XXXXX
XXXXX@XXXXX.com
XXX-XXX-XXXX

November 12, 2009

XXXXXXX X. XXXXXXXX, CEO
XXXXXXXXX Inc
XXX X. XXXXX XXXXXX, Suite 200
XXXXX, XX 83706

Dear Mr. XXXXXXXX,

I am an affiliate with your company and I have a small problem I’m hoping you can help me with.  Your company mailed me a payment check on 8-5-09 for $54.77 that I never received.  I contacted your accounting department after a few weeks and notified them that I never received the check.  They informed me that I needed to pay $20 for a check to be re-issued because they have to put a stop on the check.  I asked why I am being penalized for a check I never received.  I was told it was XXXXXXXXX’s policy.  

I then decided to wait 90 days because the check is only valid for 90 days.  After the 90 days I contacted your accounting department and asked for them to now direct deposit the check in my account.  I was told again that I still needed to pay $20 to stop the check.  I asked the accounting rep (Laura) why should I pay for an expired check?  She never responded to my question.

I realize its only $20 but I think it’s very unfair to ask me to pay $20 for a check that is no longer valid or that I never received.  Why am I paying for something that isn’t my fault? If you mailed a check to someone and they never received it, is it fair of you to ask the person to pay to stop the check?  The sender is the one that should pay to stop the check, not the receiver.

I am asking in good faith to pay the $54.77 without me paying the $20.

Thank you!

________________________
P. Birmingham

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