Lower Your Bills with Threats
Want to lower your phone, satellite/cable, Internet, gym, etc. bills? One simple strategy is to call your current provider and tell them you are thinking about switching to their competitor. They will jump through hoops to keep you as a customer.
Last week I got an offer in the mail from Clear for high speed Internet and unlimited home phone for $50 per month. After the promotion ends it would jump to $55 per month. With taxes the cost is $63 per month according to the online customer service rep. I spoke to. Clear offers Internet service and VoIP telephone via Wi-Max. Wi-Max is similar to Wi-Fi, except Wi-Max covers cities.
Currently, I’m paying AT&T $93 per month for high speed Internet and unlimited home phone. Over the last year I’ve called AT&T twice to try to reduce my bill. Initially, it was about $108 per month. AT&T was only able to drop my bill to $93 per month while keeping my same service.
With the offer from Clear I was seriously considering switching, however, I decided to give AT&T another chance to reduce my bill. When I called stating I was considering cancelling my service, I was immediately transferred to a different customer service rep. I later realized that this customer service rep. is responsible for retaining customers. After telling her I was considering canceling my AT&T account, she dropped my bill to $77 per month which includes taxes and fees. I told her that I called twice before and was told my bill couldn’t be lowered anymore with the same service. She stated I spoke to the wrong person. When I called I spoke to Sales Reps. who are responsible for selling me “stuff”. She stated I needed to ask for customer service.
At $77 per month, I still may switch to Clear; however, I’m concerned about their service. After doing some research, I found complaints about Clear’s Internet service not being reliable.
I have used the same strategy with my satellite service. See my post “Stick to Your Price and Negotiate When Buying”. So go ahead, jump on the phone and call your phone, satellite/cable, Internet, gym, etc. and get your bills reduced!
Update: My AT&T Bill actually dropped to $63/month.
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